Why choose us to maintain your car?
“Just wanted to drop a brief note to you and the team to say thank you for sorting out Sally's Mazda again today. Squeezing us in again in an emergency, recovering the car and replacing the battery without notice was really appreciated. We'll continue to recommend you to friends and family.”
Reynolds of Selby has one aim, to be the best garage people have ever visited. Different people will have different opinions on what “being the best” actually means. So let me explain what my view of being the best is.
You will enjoy the highest levels of customer care
We book time for “breakdown “slots every Wednesday and Friday, so if your car has broken down, you don't have to wait a week to have it looked at. We understand how important cars are, and how awkward life is without one, so we have a fleet of brand new courtesy cars that we change every year. For our commercial customers, we have a 66 plate Ford Transit (with Bluetooth to keep your drivers legal!) We plan ahead to make sure your visit goes smoothly, but if something does pop up un-expectedly, we will keep you informed. No work is done without prior approval, relax…. You're in safe hands.
You will be getting the best value for money
We have a fleet of 16 plate courtesy cars (that get replaced every year) and a 66 plate Ford Tranist courtesy van for our commercial partners. These are all free of charge (including free insurance). We collect and deliver from home or office within 15 miles, or if you would like to wait, we have a comfortable waiting area in our newly refurbished showroom with WIFI, fresh ground coffee or loose leaf tea (builder's tea also on offer!). If you have work to do, you can use one of our desks. Lastly, we don't just do “service washes”, we try and wash and vac every car that comes into the workshop.
You can trust us to look after you, and have your best interests in mind.
We look long term. This ultimately helps build Trust: No one in this business is set any targets. No one has anything to gain from making up work. If it will last till next year, great, we will let you know. If it needs doing in the next few months, we will offer to do the work now to save a second visit, but if you want to come back later, no problem. If we say work needs doing now, rest assured, the work needs doing urgently.
You can trust us to do a good job
Highly trained, competent staff. Between our technicians, we have factory training with 8 brands (Ford, Citroen, Peugeot, Vauxhall, VW, Audi, Seat, and Skoda). Everyone in the service department is a member of the IMI (Institute of the Motoring Industry). This means they have proved their qualifications, and have committed to ethical working. All members of the IMI are required to undertake a set amount of CPD (Continuing Professional Development) so that there technical knowledge progresses with the advancement of modern vehicles.